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INTENSIVE
COURSES
make use of your English
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“TELEPHONING IN ENGLISH” |
| OBJECTIVE: |
Develop self-confidence when speaking on the telephone, and thereby improve communication. Avoid the feeling of panic when you receive a telephone call in English, using specific strategies and expressions. |
| DESIGNED FOR: |
Managers, secretaries, administrative staff |
| DESCRIPTION: |
Practical sessions (“learning by doing”), where linguistic theory is applied in the form of simulations and role-plays. Sessions include video camera recordings and subsequent feedback. |
| CONTENT: |
- Opening a call
- Explicar los objetivos de una llamada.
- Leaving and taking messages
- Clarifying
- Asking for information
- Reaching an agreement
- Making a complaint
- Ending a call
- Terminar una llamada.
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| DURATION: |
Minimum of 5 hours, preferably split in two sessions of 2.5 hrs. |
| PARTICIPANTS: |
Maximum of 8 participants per group, with a similar level (from intermediate level upwards – level 4/5 on our scale). |
| TRAINERS: |
Native and fully qualified ICL trainers, all experts in language teaching and aware of the urgency and problems arising from the situation. |
| COST: |
Ask for a quote. |
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